How do I take a screenshot?
Screenshots are a snapshot of what's currently visible on your screen. They can be very helpful when you want to show a Customer Support Representative an image of what you're seeing.
If you're using Android 4.0 or later, follow the steps below to take a screenshot and attach it in an email:
- Press and hold the power button and the volume down button at the same time. You'll see an animation on your screen, indicating that the screenshot was taken.
- The screenshot will be saved to your Gallery.
- You can now attach the screenshot to your email.
Please don't send screenshots using an app . The picture will not come through. Instead, please open your internet browser and go to your mail client's website to send a screenshot .