How do I take a screenshot?
Screenshots are a snapshot of what's currently visible on your screen. They can be very helpful when you want to show a Customer Support Representative an image of what you're seeing.
To take a screenshot:
- Press the Home button and the Sleep/Wake button on the device at the same time. The screen will flash white. If you have sound enabled, you'll hear a camera click.
For iPhone X:
- Press and hold the button on the right side of the phone, while pressing and releasing the volume up button the the left side.
If you're contacting customer support, please see the Attach a File to Your Email help article for information on sending the screenshot.
Please don't send screenshots using an app . The picture will not come through. Instead, please open your internet browser and go to your mail client's website to send a screenshot.