How do I contact Customer Support?
If you can't find the answer to your question on our help site, you can always get in touch with a customer support representative by email.
Send in your question using our Submit a request form anytime.
When you contact Customer Support, please include the following information:
- Your Friend Code.
- A description of the issue.
- The date and time the problem occurred.
- Your time zone.
- The name of the slot machine in which the problem occurred.
- Any relevant amounts (Coins, etc.).
- If writing about merging accounts, please provide the relevant details.
After you submit the form, you will get an automatic response confirming that we’ve received your question.
We reply to questions in the order that they were received, so response times can vary depending on how busy we are. We do our best to respond as quickly as possible!